WA0001 RevB
Note: This warranty is only applicable for
products sold and installed in Australia
and New Zealand.
These warranty periods apply to
products purchased after 1st of April
2019. Please refer to ‘Phoenix Tapware
Warranty - 2018.pdf’ for all products
purchased before 1st April 2019.
— phoenixtapware.com.au
Warranty
2020
Warranty
VIC Office & Warehouse
926 Mountain Hwy, Bayswater
VIC 3153, Australia
Ph +61 3 9780 4200
WA Office & Warehouse
23/10 Geddes Street, Balcatta WA
6021, Australia
Ph +61 8 6147 9330
Phoenix Industries Pty Ltd
ABN 48 007 215 876
— phoenixtapware.com.au
Warranty Card
1.
Contact Details
Should any of our Products not perform to the Express Warranties
provided below, please contact our experienced customer service
personnel on:
Phoenix Industries Pty Ltd
Contact Number: +61 3 9780 4242
Email Address: aftersales@phoenixtapware.com.au.
2.
Warranty Conditions
2.1.
Phoenix Industries Pty Ltd (“Phoenix Tapware”) provides the following
warranty for all Phoenix Tapware Products purchased in Australia and
New Zealand from an authorised Phoenix Tapware reseller for use in
domestic or commercial installations. For the avoidance of doubt,
Phoenix Tapware Products purchased outside Australia or New Zealand
from other sources, including grey, parallel or direct imports, are not
covered by this warranty as Phoenix Tapware Products may not meet
local regulations and you should refer to the terms and conditions that
accompany your Product or any warranty provided by the retailer or
relevant sales company in the relevant country of purchase.
2.2. This express warranty covers Phoenix Tapware Products and applies to
defects which have arisen solely from faulty materials or workmanship in
the Products. For the avoidance of doubt, defects which arise as a result
of the following are not covered by this warranty:
(a)
abuse, misuse, neglect, maltreatment, excessive stress or strain;
(b)
excessive water pressure or temperature (which do not comply with
the recommended usage below);
(c)
repairs or alterations (other than by an accredited and licensed
technician); and
(d)
attachments of accessories any kind (other than approved Phoenix
Tapware attachments that are correctly installed).
2.3. For the purpose of this Express Warranty, a Phoenix Tapware Product is a
product which:
(a)
was manufactured by or on behalf of Phoenix Tapware;
(b)
bears a trademark owned by Phoenix Tapware;
(c)
was sold by an authorised reseller or distributor of Phoenix Tapware;
and
(d)
was purchased in Australia or New Zealand.
2.4. This Express Warranty commences on the earlier of:
(a)
the date of purchase or, for new buildings, the date of handover; or
(b)
the date of installation, provided the date of installation is no
greater than twelve (12) months from the date of purchase,
and will continue for the relevant periods set out in the warranty period
tables below.
2.5. It is the installer/consumer’s responsibility to ensure:
(a)
the Product is not damaged prior to installation;
(b)
the Product has all of its components; and
(c)
required maintenance is performed on the Product.
2.6. The Express Warranties provided in this Warranty Card are personal to
the Consumer who acquires the Product from the relevant retailer for
their own consumption or use and not for resale or resupply. Accordingly,
claims made pursuant to this express warranty cannot be made by
anyone other than the Consumer.
2.7. If the Express Warranty:
(a)
is covered by a parts and labour warranty, the warranty covers both
the repair of the defective part or the provision of a spare part to
replace the defective part but does not cover the installation of
that part to the extent that the installation requires the removal,
alteration, repair or change to a connecting surface or any indirect
or consequential building works; or
(b)
is covered by a parts only warranty, the warranty covers only the
repair of the defective part or the provision of a spare part to
replace the defective part and does not include the removal of the
defective part or the installation of the repaired or replaced part.
2.8. In addition to this Express Warranty, our Products come with consumer
guarantees that under the Consumer Law cannot be excluded,
restricted or modified under this Express Warranty. You are entitled to a
replacement or refund for a major failure and compensation for any other
loss or damage. You are also entitled to have the Products repaired or
replaced if the Products fail to be of acceptable quality and the failure
does not amount to a major failure.
3.
Warranty Periods
3.1. Residential
Phoenix Tapware warrants that the below Products which are purchased
by consumers for use in a residential home will be free from all defects in
materials and workmanship for the periods specified below.
1 Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic
tube, sand, dirt, or thread tape etc. 2 Excludes filter housing on Filtered Sink Mixer;
1 year parts only. In order to claim, receipts must be presented to verify filter
cartridges have been replaced as specified (every 6 months). 3 Excludes jumper
valves and ceramic disc spindles; 1 year parts only. 4 Chrome finish covered under
standard replacement product or parts warranty. 5 Excludes Drains and ‘tea staining’,
refer to care instructions https://www.phoenixtapware.com.au/faq-category/
cleaning-and-care/
3.2. Commercial
Phoenix Tapware warrants that the below Products which are purchased
by consumers for use other than in a residential home (e.g. hotels, aged
care facilities, hospitals, schools, factories, motels) will be free from all
defects in materials and workmanship for the periods specified below.
1 Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic
tube, sand, dirt, or thread tape etc.
3.3. Builders Range Residential & Commercial
Phoenix Tapware warrants that the below Products which are purchased
by consumers will be free from all defects in materials and workmanship
for the periods specified below.
Residential Warranty
Category
Period (Yrs)
Details
Mixers
Lifetime / 15
/ 7 / 1
Lifetime -
15 Years -
7 Years -
1 Year -
Replacement European cartridge1
Replacement standard cartridge1
Replacement product or parts2
Labour
Tapware &
Outlets
7 / 1
7 Years -
1 Year -
Replacement product or parts3
Labour
NX Showers
Lifetime / 1
Lifetime -
1 Year -
Replacement product or parts
Labour
Standard
Showers
15 / 1
15 Years -
1 Year -
Replacement product or parts
Labour
Accessories
7 Years - Replacement product or parts
Drains
10
10 Years - Replacement product or parts
Wastes &
Traps
1 Year -
Replacement product or parts
Non-chrome
Finish4
Lifetime / 7
/ 3 / 1
Lifetime -
7 Years -
3 Years -
1 Year -
NX Showers and Stainless Steel 316
products 5
Mixers, Tapware, Outlets & Accessories
Standard Showers
Drains, Wastes & Traps
Commercial Warranty
Category
Period (Yrs)
Details
Mixers,
Tapware &
Outlets
15 / 7 / 1
15 Years -
7 Years -
1 Year -
Replacement mixer cartridge1
Replacement product or parts
Labour, finish, jumper valves, ceramic
disc spindles, hoses, sink mixer hand
pieces, filter housing
Showers
7 / 1
7 Years -
1 Year -
Replacement product or parts
Labour, finish, sliders, mounting brackets,
fixings, soap dishes, caps, hoses
Drains
10 / 1
10 Years -
1 Year -
Replacement product or parts
Finish
Accessories,
Wastes &
Traps
1 Year -
Replacement product or parts
Warranty
VIC Office & Warehouse
926 Mountain Hwy, Bayswater
VIC 3153, Australia
Ph +61 3 9780 4200
WA Office & Warehouse
23/10 Geddes Street, Balcatta WA
6021, Australia
Ph +61 8 6147 9330
Phoenix Industries Pty Ltd
ABN 48 007 215 876
— phoenixtapware.com.au
1 Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic
tube, sand, dirt, or thread tape etc. 2 Excludes jumper valves and ceramic disc
spindles; 1 year parts only. 3 Chrome finish covered under standard replacement
product or parts warranty.
4.
Warranty Exclusions
To the maximum extent permitted by the Consumer Law, the Express
Warranties will not apply and Phoenix Tapware will not be liable for any
Loss or damage, whether to the Product itself, surrounding surfaces
including walls, fixtures, furniture or any other Consequential Loss caused
by a defect in the Product where:
(a)
the Consumer is unable to provide proof of purchase or equivalent
documentation which confirms that the relevant Product was
purchased from a Phoenix Tapware authorised distributor or
reseller;
(b)
the relevant Product is not a product which was manufactured or
imported by Phoenix Tapware with the intention of being supplied in
Australia or New Zealand;
(c)
the relevant Product was not purchased by the Consumer as a
brand new product;
(d)
the relevant Product was not installed by an accredited and
licensed technician, including a plumber or tradesperson, in
accordance with the manufacturer’s installation instructions
provided with the Product, including but not limited to:
(i) isolation stop taps must be fitted in accordance with all
applicable National Standards and State Regulations;
(ii) other devices must not be fitted to the outlet or tapware or tap
(e.g. water filters);
(iii) non-approved water flow regulating devices must not be fitted
to the Products; and
(iv) outlet aerator inserts must be regularly cleaned and replaced;
(e)
the relevant Product was not installed to the relevant National
Standards and State Regulations;
(f)
the damage to the relevant Product amounts to fair wear and tear;
(g)
the defective part of the relevant Product is a consumable part that
requires routine replacement;
(h)
the relevant Product was damaged as a result of accident, misuse
(including use for incorrect applications), incorrect installation,
cleaning or maintenance, unauthorised modification, tampering
or unauthorised repairs by any persons, use of defective or
incompatible accessories or exposure to abnormally corrosive
conditions, adhesives or sealants;
(i)
the relevant Product has been exposed to harsh or abnormal
environmental elements;
(j)
the relevant Product has been exposed to water pressures and or
temperatures that fall outside the following parameters:
Note: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water
supply pressure at any outlet within a building for new installations. The
500kPa maximum water supply pressure does not apply to fire service outlets.
(k)
the relevant Product has been exposed to water quality that
falls outside the parameters of potable water in the jurisdiction
into which the Products are supplied, including as a result of any
changes to the water quality advised by a government body or
regulatory agency from time to time;
(l)
the relevant Product is a shower and was used within:
(i) gravity-fed water systems;
(ii) instantaneous hot water systems; or
(iii) systems with a pressure supply less than 150kPa;
(m)
the relevant Product was used incorrectly (e.g. non-potable water);
(n)
the relevant Product was purchased as an ex-display product;
(o)
the relevant product is damaged as a result of obstructions due to
inadequate flushing of the system before use and problems caused
by water supply (e.g. silt, corrosion and excess water pressure);
(p)
the relevant Product has been serviced or repaired with non-
standard or non-Phoenix Industry replacement parts without
Phoenix Tapware’s written approval;
(q)
the relevant Product has been altered, amended, modified or has
in any way been changed from its original sale condition without
Phoenix Tapware’s prior written approval;
(r)
installation, use or removal of the relevant Product results in Water
Hammer, or in any other circumstances Water Hammer occurs,
noting that Water Hammer is not a manufacturing defect;
(s)
a flow regulator was not installed, or installed incorrectly, in respect
of the relevant Product (if applicable) (e.g. tapware and showers);
(t)
regulated check valves were not installed, or were installed
incorrectly, in respect of the relevant Product (if applicable, e.g. for
hand showers);
(u)
the relevant Product’s finish has been damaged as a result of:
(i) installation or post installation use; or
(ii) adhesives, sealants or abrasive cleaners, etc.; or
(v)
the consumer has failed to observe Phoenix Tapware’s
manufacturer’s care and cleaning instructions detailed in section 6
of this Warranty Card.
For cleaning, all that is required to maintain the finish in perfect condition
for a lifetime of use, is a soft cloth to remove surface dust when dry or a
moist cloth with warm soapy water
5.
How to make a claim
5.1. Submitting a claim
To make a warranty claim, the consumer must lodge the claim by
emailing, faxing or posting the following documentation to Phoenix
Tapware as soon as possible, but no later than ten (10) Business Days
after the consumer first become aware of the damage or defect:
(a)
proof of purchase (e.g. invoice or receipt) or certificate for
occupancy or handover documentation for new homes;
(b)
plumbing installation receipts (if applicable); and
(c)
warranty claim form, accessible from Phoenix Tapware’s website at
https://www.phoenixtapware.com.au/warranty.
If the Product has not been installed, you can return the Product with
your proof of purchase to the relevant Phoenix Industries authorised
distributor or retailer.
Our contact details are as follows:
Name:
Phoenix Industries Pty Ltd
Address:
926 Mountain Hwy, Bayswater VIC 3153
Telephone:
+61 3 9780 4242
Email:
aftersales@phoenixtapware.com.au
Claims will be processed through Phoenix Tapware’s Customer Service
and each claim will be issued with a claim number which is recorded by
Phoenix Tapware.
5.2. Valid claims
If a Consumer makes a valid claim under this Express Warranty and none
of the exclusions set out in section 4 apply, Phoenix Tapware will, in its
Phoenix Builders Warranty
Category
Period (Yrs)
Details
Mixers, Tapware
& Outlets
15 / 7 / 1
15 Years -
7 Years -
1 Year -
Replacement mixer cartridge1
Replacement product or parts2
Labour, hoses
Showers
7 / 1
7 Years -
1 Year -
Replacement product or parts
Labour, sliders, mounting brackets,
fixings, soap dishes, caps, hoses
Accessories
7 Years - Replacement product or parts
Non-chrome
finish3
1 Year -
All Products
Maximum Temperature
75 degrees centigrade
Maximum Pressure
500kPa
Minimum Temperature
1 degree centigrade
Minimum Pressure
150kPa (300kPa for Shower / Bath Diverters)
Warranty
VIC Office & Warehouse
926 Mountain Hwy, Bayswater
VIC 3153, Australia
Ph +61 3 9780 4200
WA Office & Warehouse
23/10 Geddes Street, Balcatta WA
6021, Australia
Ph +61 8 6147 9330
Phoenix Industries Pty Ltd
ABN 48 007 215 876
— phoenixtapware.com.au
sole discretion, either:
(a)
repair the relevant part of the Product; or
(b)
replace the relevant part of the Product with a product of identical
specification (or where the Product is superseded or no longer in
stock, with a product of as close a specification as possible).
Products presented for repair may be replaced by refurbished products of
the same type rather than being repaired. Refurbished parts may be used
to repair the Products.
Phoenix Tapware will not be liable for any claims for labour, additional
products or parts associated with alleged faulty Product for work not
approved in advance by Phoenix Tapware in writing. Phoenix Tapware
requires adequate access to products, fittings and fixtures to undertake
warranty repairs. Phoenix Tapware will not be responsible for any damage
or costs (including any consequential damage or costs) where adequate
access to product fittings and fixtures is not easily accessible.
Any work carried out in relation to a warranty claim is limited to the pre-
approved scope of work. Additional work will require authorization from
Phoenix Tapware’s After Sales & Services Departments.
5.3. Invalid claims
Should any warranty claim be made and, in the opinion of Phoenix
Tapware or a Phoenix Tapware authorised Service Agent the problem
was from faulty installation or use of the Products in conjunction with
products of another manufacturer or from some other cause other than
a manufacturing defect to the Products for which Phoenix Tapware is
responsible, Phoenix Tapware has the right to charge a service fee for
each service staff attending the consumer’s premise where Products
have been installed.
6.
Product Care and Maintenance
If treated in accordance with the below advice and instructions, and any
specific instructions provided with a Product, Phoenix Tapware Products
will endure for many years. These instructions are based on our expert
knowledge and experience but are not to be construed as a legal warranty
or liability on our party.
6.1. All products
Products should be cleaned with mild liquid detergent or soap and water.
Never use harsh detergents, citrus based cleaners, or abrasive cleaners
such as citrus based products, on any Products as these will scratch
and damage the surface. Additionally, use of wax based furniture cream
should be avoided as these can result in a build-up of deposits, which
could detract from the appearance.
Do not use undue pressure when wiping.
6.2. Tapware
Under no circumstances should tapware be installed using silicone.
Phoenix Tapware reserves the right to alter, or amend this warranty offer
in writing at any time. Phoenix Tapware reserves the right to provide
minor components (including, but not limited to, handles, aerators,
buttons, dress rings, hinges, clips, rod and washers) as ‘Parts Only’ to the
Customer.
6.3. Maintenance
Regularly clean or replace dirty or blocked outlet aerator inserts in
tapware and/or shower heads.
7.
Definitions
In this Warranty Card, the words below have the following meanings:
(a)
Business Day means any day except a Saturday, Sunday or public
holiday in Victoria, Australia;
(b)
Consequential Loss means loss beyond the normal measure of
damages and includes indirect loss, loss of reputation, loss of
profits, loss of actual or anticipated savings, loss of bargain and loss
opportunities;
(c)
Consumer has the meaning provided to it in the Consumer Law;
(d)
Consumer Law means the Schedule 2 of the Competition and
Consumer Act 2010 (Cth) referred to as the Australian Consumer
Law, any equivalent State or Territory legislation, and the equivalent
legislation or statutory regime in the jurisdiction in which:
(i) the Customer is registered or operates; or
(ii) the Products are supplied,
as the context requires;
(e)
Customer means the entity or person requesting that Products be
supplied to it by the Company;
(f)
Loss means any loss, liability, cost, expense, damage, charge,
penalty, outgoing or payment however arising, whether present,
unascertained, immediate, future or contingent and includes direct
loss and Consequential Loss;
(g)
National Standards and State Regulations means all national
standards and state regulations applicable to the Products,
including but not limited to the installation, maintenance and
removal of the Products in the country in which the Products are
installed, being either Australia or New Zealand;
(h)
Phoenix Tapware means Phoenix Industries Pty Ltd (ABN 48 007
215 876) of 926 Mountain Highway, Bayswater, Victoria 3153 trading
as ‘Phoenix Tapware’;
(i)
Products means the products to be supplied by the Company to
the Customer;
(j)
Warranty Card means this warranty card which sets out the
Express Warranties; and
(k)
Water Hammer means the hydraulic shock caused by a pressure
surge when water in motion experiences a momentum change by
being forced to stop or change direction suddenly, commonly as
a result of the rapid closing of a valve or stopper at the end of a
pipeline system.