V8 0918
WARRANTY
2018
Note: These warranty periods apply only to
products purchased before 1st of April 2019.
Please refer to ‘Phoenix Tapware Warranty.pdf’
for all products purchased after 1st April 2019.
926 Mountain Highway, Bayswater VIC 3153 Australia | Tel: 03 9780 4200 | Fax: 03 9729 3746
phoenixtapware.com.au ABN 48 00721 5876
2. Warranty Periods: Commercial
Subject to the exclusions in section 3, Phoenix Tapware warrants
that the below products which are provided for any consumers
who use the products manufactured by Phoenix Tapware other
than in a residential home (for example hotels, aged care facilities,
hospitals, schools, factories, motels) will be free from defects of
materials or workmanship for the periods speci�ed below (with
each of the below periods commencing on the date of purchase
or, for new buildings, the date of handover).
Note: These warranty periods apply only to products purchased
after 1 July 2014 and begin from the earlier of:
• the date the product is installed; and
• 6 months after the product is purchased.
3. Warranty Exclusions
Subject always to any overriding obligation pursuant to the
Australian Consumer Law, the above warranties shall not apply
where:
• the consumer is not able to provide proof of purchase or equivalent
documentation which con�rms that the relevant product was
purchased from a Phoenix Tapware authorized distributor or reseller;
• the relevant products are not installed by a licensed plumber
and in accordance with the manufacturer’s installation instructions
and, in particular:
• other devices must not be �tted to the outlet of tap
ware or tap (for example water �lters);
• non-approved water �ow regulating devices must not
be �tted;
• outlet aerator inserts must be regularly cleaned and
replaced;
• the relevant product requires repairs due to damage resulting
from accident, misuse (including use for incorrect applications),
incorrect installation, cleaning or maintenance, unauthorised
modi�cation, tampering or unauthorised repairs by any persons,
use of defective or incompatible accessories or exposure to
abnormally corrosive conditions, adhesives or sealants;
• the product is not a product which was manufactured or
imported by Phoenix Tapware or was not purchased in Australia
as a brand new product;
• the product is not the product to which this Warranty was
attached or supplied with;
• the defective part relates to a consumable part of the Phoenix
Tapware product which require routine replacement;
• the products are not to relevant National Standards and State
Regulations;
• the relevant products are exposed to environmental elements;
• the relevant products are exposed to water pressures and or
temperatures that exceed the following limitations:
• Maximum Temperature; 75 degrees;
• Maximum Pressure; 500kPa;
• Minimum Temperature; 1 degree; and
• Minimum Pressure; 150kPa (300kPa for Shower/Bath
Diverters);
Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) speci�es
500kPa maximum water supply pressure at any outlet
within a building for new installations.
SCHEDULE
WARRANTY
Express Warranties - Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
In addition to the above obligations Phoenix Industries Pty Ltd
(ABN 48 007 215 876) (Phoenix Tapware and Phoenix Builders
Tapware), as the importer or manufacturer of the relevant product,
offers the warranties in this Warranty subject to the terms and
conditions set out in this Warranty.
The warranties in this Warranty are personal to the person who
acquires the product from the relevant retailer for their own
consumption or use and not for resale or resupply (the consumer)
and claims under this Warranty cannot be made by anyone other
than the consumer.
Where a product is covered by a parts and labour warranty,
the warranty covers both the repair of the defective part or the
provision of a spare part to replace the defective part and the
installation of that part.
Where a product is covered by a parts only warranty, the warranty
covers only the repair of the defective part or the provision of a
spare part to replace the defective part and does not include the
removal of the defective part or the installation of the repaired or
replaced part.
1. Warranty Periods: Residential
Subject to the exclusions in section 3, Phoenix Tapware warrants
that the below products which are provided for any consumers
who use the products manufactured by Phoenix Tapware in
any residential home will be free from defects of materials or
workmanship for the periods speci�ed below (with each of the
below periods commencing on the date of purchase or, for new
buildings, the date of handover).
Note: These warranty periods apply only to products purchased
after 1 July 2014 and begin from the earlier of:
• the date the product is installed; and
• 6 months after the product is purchased.
*Includes mixers, tapware and showers. Accessories are subject to 1 year replacement parts only.
1 Excludes damage to ceramic disc cartridges from pieces of copper tube, plastic tube, sand, dirt, or thread tape
etc. 2 Excludes jumper valves and ceramic disc spindles; 1 year parts only.
Category
Warranty Period (Years)
Details (from date of purchase)
Mixers
Lifetime / 15 / 7 / 1
Lifetime -
15 Years -
7 Years -
1 Year -
Tapware
7 / 1
7 Years -
1 Year -
NX Showers
Lifetime / 1
Lifetime -
1 Year -
Showers
15 / 3 / 1
15 Years -
3 Years -
1 Year -
Accessories
7 Years -
Wastes & Traps
1 Year -
Phoenix Builders
Mixers
15 / 7 / 1
15 Years -
7 Years -
1 Year -
Phoenix Builders
Showers
7 / 1
7 Year -
1 Year -
Category
Warranty Period (Years)
Details (from date of purchase)
* All Products
1 Year - Replacement parts and labour
Replacement European cartridge1
Replacement standard cartridge1
Replacement product or parts, Finish
Labour
Replacement product or parts2, Finish
Labour
Replacement product or parts, Finish
Labour
Replacement product or parts with
Chrome �nish
Replacement product or
parts with other �nish
Labour
Replacement product or parts, Finish
Replacement product or parts, Finish
Replacement standard cartridge
Replacement product or parts,
Chrome �nish
Labour, Other �nish
Replacement product or parts
Labour
926 Mountain Highway, Bayswater VIC 3153 Australia | Tel: 03 9780 4200 | Fax: 03 9729 3746
phoenixtapware.com.au ABN 48 00721 5876
other cause other than a manufacturing defect to the products for
which Phoenix Tapware is responsible, Phoenix Tapware has the
right to charge a service fee for each service staff attending the
consumer’s premise where products have been installed.
7. Tapware and Accessories - Care and Cleaning Instructions
• Under no circumstances should tapware be installed using
silicone.
• Never use harsh detergents, citrus based cleaners or abrasive
cleaners, on any products as these will scratch the surface.
• Where your tapware remains dry in use, a soft cloth can be
used to remove surface dust. Alternatively, a wipe over with warm
soapy water is all that is required to maintain the �nish in perfect
condition for a lifetime of use.
• Use of wax based furniture cream should be avoided as these
can result in a build-up of deposits, which could detract from the
appearance.
• Do not use undue pressure when wiping.
• Showers may not be suitable for use within:
• Gravity-fed water systems
• Some instantaneous hot water systems; or
• Pressure supply less than 150kPa;
Note: The 500kPa maximum water supply pressure
does not apply to �re service outlets.
• damage occurs as a result of obstructions due to inadequate
�ushing of system before use;
• services or repairs with non-standard replacement parts have
been previously undertaken without Phoenix Tapware’s written
approval;
• damage to �nishes which arise from installation or post
installation use; and
• failure to observe manufacturers care and cleaning instructions
as set out below in section 7.
Any work carried out in relation to a warranty claim is limited
to the pre-approved scope of work. Additional work will require
authorization from Phoenix Tapware’s After Sales & Services
Departments.
4. How to make a claim
Consumers may make a claim under a warranty in this Warranty by
contacting Phoenix Tapware on +61 3 9780 4242 or aftersales@
phoenixtapware.com.au.
To make a valid claim under a warranty in this Warranty, a
consumer must:
• lodge the claim with us as soon as possible and no later than 10
Business Days after they �rst become aware of the breakdown;
• provide reasonable proof of purchase;
• if the product was installed in a new home, provide handover or
equivalent documentation; and
• provide details relating to the proposed warranty claim.
Claims will be processed through Phoenix Tapware’s Customer
Service. Each claim will be issued with a claim number which is
recorded by Phoenix Tapware.
5. Warranty claims
If a consumer makes a valid claim under a warranty in this Warranty
and none of the exclusions set out in section 3 apply, Phoenix
Tapware will, at its election, either:
• repair the relevant part of the product; or
• replace the relevant part of the product with a product of
identical speci�cation (or where the product is superseded or
no longer in stock, with a product of as close a speci�cation as
possible).
Products presented for repair may be replaced by refurbished
products of the same type rather than being repaired. Refurbished
parts may be used to repair the products.
Phoenix Tapware will not be liable for any claims for labour,
additional products or parts associated with alleged faulty product
for work not approved in advance by Phoenix Tapware in writing.
Phoenix Tapware requires adequate access to products, �ttings and
�xtures to undertake warranty repairs. Phoenix Tapware will not be
responsible for any damage or costs (including any consequential
damage or costs) where adequate access to product �ttings and
�xtures is not accessible.
6. Costs of warranty claim
Should any warranty claim be made and, in the opinion of Phoenix
Tapware or a Phoenix Tapware authorized Service Agent the
problem was from faulty installation or use of the products in
conjunction with products of another manufacturer or from some
8. Person giving the Express Warranties
The person who gives the express warranties in this warranty
is:
Name: Phoenix Industries Pty Ltd (ABN 48 007 215 876)
926 Mountain Highway, Bayswater, Victoria 3153
+61 3 9780 4242
+61 3 9729 3746
aftersales@phoenixtapware.com.au
Note: Phoenix Tapware reserves the right to alter, or amend this
warranty offer in writing at any time. Phoenix Tapware reserves the
right to provide minor components (e.g. handles, aerators, buttons,
dress rings, hinges, clips, rod and washers) as ‘Parts Only’ to the
customer.