GLOBAL ELECTRONIC SECURITY FORUM
Vol. 1, No. 7 JULY 2025
Page 26
By: Jorge Olivieri, NinjaOne
Picture this. You step out of your bedroom at 6 a.m. and the
hallway lights glow to 35 percent—enough to guide you without the
morning glare. The coffee machine hums, the thermostat nudges two
degrees warmer, and the security system silently shifts from sleep to
awake mode. You never touched a keypad, never opened an app. The
platform simply knows your weekday routine, predicts what you need
next, and keeps a watch out for the unexpected.
What would a day in the Modern AI Home from the consumer’s
perspective look like? We will use the experience of our fictional char-
acter, Ava, to find out.
•
Morning— The bedroom speaker greets Ava: “Good morning!
Coffee is ready and the garage is warmed up.” The garage cam
confirms no obstructions before auto‑opening.
•
Midday— A courier arrives. The system checks Ava’s Amazon
integration, matches the tracking ID, and asks via wear‑able:
“Approve foyer drop‑off?” She taps yes; doors unlock for 30
seconds and relock.
•
Afternoon— AI flags an odd refrigerator power draw while
Ava’s at work, hints at a failing compressor, and queues a
preferred contractor.
•
Evening— Ava hosts friends. The system detects a larger group
in the living area, subtly increases ventilation, and postpones
auto‑arm until the last guest departs.
•
Overnight— A water sensor detects slow leakage in the base-
ment. AI shuts the supply valve, snaps a timestamped photo,
and emails the insurer—all before Ava wakes.
Every silent save cements Ava’s belief that the system is a partner,
not a gadget.
That scenario is inching from luxury-show‑home demo to main-
stream reality. The industry shorthand is AGI for security—not a
sentient robot, but an app‑centric, cloud intelligence layer that treats
every sensor, camera, and appliance as ingredients in a single recipe.
Let’s call it the AI Home. Below is how this leap from “smart” to
autonomous will reshape what consumers expect—and what profes-
sionals must deliver.
Prediction Beats Protection
For forty years the promise was detection: break the window, trip
the alarm. The AI Home now offers something better—pre‑emption.
By mapping daily scenes (morning rush, dog‑walker arrival, mov-
ie night), the platform learns intent. When a door is opened at an
unusual hour or a motion pattern breaks the household rhythm, it
intervenes early: a discreet push to the homeowner, a soft chime over
the intercom, or—if patterns escalate—a prioritized alert to the cen-
tral station with context baked in. Not unlike similar features today,
but enhanced to understand the intent, which is key and why AI will
change so much of what we know.
Privacy by Design, Not Disclaimer
Prediction means deeper data collection—room‑level presence,
behavioral timestamps, maybe biometric cues. Trust breaks if privacy
feels bolted on. Dealers can use this as an opportunity to build trust
with their customers. Implement on‑device analytics for sensitive
tasks (e.g., facial recognition) and deliver a dashboard showing who
accessed which clip, when, and why. Turn transparency into a feature,
not legal fine print.
Central Stations Become Exception Managers
When AI filters 95 percent of noise, the monitoring center’s job
evolves. Operators handle fewer but richer incidents, armed with syn-
thesized data: video clips, risk scores, recommended response paths,
and even household occupancy statuses are gleaned from presence
sensors.
This has put an impetus on dealers who operate in the smart home
sector to invest into platforms that push structured metadata with
every alarm. Operators should greet the customer with, “We see
one unknown adult at the back door—did you expect a landscaper?”
instead of “We received zone three.”
It’s also important to note that in the AI Home era, hardware mar-
gins shrink; value lies in how well dealers tune the intelligence. This
can also serve as a great opportunity to leverage new potential needs
from the customer into additional recurring monthly revenue. Offer
an ongoing AI‑care plan in the form of quarterly scene audits, model
retraining, and usage insights presented in plain language.
From Reactive to Reassuring
The AI Home flips the script: your security ecosystem no longer
waits for trouble; it anticipates it, adapts to it, and explains itself
along the way. Consumers will soon assume this level of care the
same way they assume smartphones have GPS. For industry pros,
the opportunity is not just selling smarter boxes but cultivating a
living, learning service that grows more valuable every day— quietly
brewing coffee, locking doors, averting water damage, and yes,
ignoring burnt toast at 3 a.m.
Alarm dealers or smart home service providers who are looking
to accelerate their AI Home business can look to audit one existing
customer journey. Identify where prediction, conversation, or privacy
transparency can raise the bar. Implement that upgrade and tell the
story— your future clients are eager to hear it.
Jorge Olivieri is a bilingual strategic‑sales leader with
20 years of experience boosting revenue for security and
SaaS innovators. After a decade as an entrepreneur and
various roles at Alarm.com, he’s now part of the LATAM
team at NinjaOne, blending market insight with hands‑on
tech fluency to forge enduring client success.
From Smart to Autonomous:
How an “AI Home” Will Redefine Security Expectations