Passenger Charter Details

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





Ministry of Civil Aviation

Government of India















’





Passenger Charter











Flight delays

Flight cancellation

Boarding denied due to over-booking

How long before you get your refund?

Flight diversion

Cancellation charges

No-charge cancellation and amendment within 24 hrs

If you have a disability

Medical emergency at airport

In an unfortunate eventuality

Lost, delayed or damaged baggage or cargo

Free Wi-Fi services

Your right to information

Your right to escalation

Force majeure







Scenario1:

You have checked-in

on time, but the

airline expects a

delay of:





½









½











Your Right:









Scenario2:

If your domestic flight

is expected to be

delayed by more than

6 hours:

Your Rights:





















Scenario3:

The airline

experiences a delay

in flight departure

communicated more

than 24 hours prior

to its original

scheduled time and

if delay is more than

24 hours or more

than 6 hours for

flights scheduled to

depart between

20:00 and 03:00

hours:

Your Right:





* Block Time is the total amount of time a flight takes from pushing back from the departure gate to arriving at the destination gate.







Scenario1:

You are informed

of the flight

cancellation less

than two weeks

before but, up to

24 hours of the

scheduled

departure time

Your Right:











Scenario2:

You are not

informed as per

the above

provisions or have

missed the

connecting flight

booked on the

same ticket

number

Your Rights:























`

















` 

















`









Additionally:



















































































Scenario1:

An alternate flight

scheduled to depart

within one hour of the

original scheduled

departure time is

arranged

Your Right:























Scenario2:

The airline fails to arrange

for an alternate flight

scheduled to depart

within one hour of the

original scheduled

departure time

Your Rights:















`

















`





















`

















At the time of booking,

make sure to check the

ticket cancellation

charges.

























Your Rights:









































Your flight is diverted to different destination.



Your Rights:

















’











































Your Rights:













































































If you ever feel unfit or can sense a medical emergency, stay calm.

All the airports are equipped with the following:







During International Travel:















For Domestic Travel:





`













International Carriage:













Domestic Carriage:





`





` 





















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