ComoSense
Business Proposal
www.como.com
No matter what industry you’re in, your existing
customers are the key to higher profits. In fact, 15%
of a retailer’s most loyal customers account for up to
70% of its overall sales, and businesses with loyalty
programs enjoy 88% higher profits than their
competitors. Yet customer retention persists as a
major challenge for many small and midsize chains
that don’t have the resources to invest in expensive,
complicated loyalty programs—or the know-how to
run them.
Since 2010, Como has been empowering businesses
to strengthen their customer relationships and drive
business growth through our innovative customer
management solutions. Our mission is to provide
chains of all sizes with the state-of-the-art technology
they need to compete with the world’s biggest brands.
Our flagship solution, ComoSense, integrates with
POS software to enable retailers and restaurants to
manage their customers, personalize the customer
experience, and increase spend. Papa John’s, Quiznos,
Burger King, Coca-Cola, and Conway
(Panama) are some of the major chains harnessing
ComoSense to maximize sales and build lasting
customer relationships.
About
Como
ComoSense
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Business Proposal
ComoSense
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The ComoSense
Solution
ComoSense is the complete customer management solution that gives
businesses the tools and insights they need to increase engagement, loyalty,
and growth. The platform’s Swiss Army knife of tools includes a branded
mobile app, valuable business insights, and a wide range of rule-based
loyalty programs.
Your ComoSense toolset includes:
Branded Mobile App
Keep your business in the palm of
your customers’ hands with your
own branded and customized
mobile
Actionable Data and BI
Get valuable insights to understand
your customers and make more
profitable business decisions
Multichannel Communication
Engage your customers on multiple
channels, including your app, SMS,
push notifications, and email
Personalized Loyalty Programs
Keep customers coming back with
rule-based combinations of gifts,
offers, and incentives
Automation Engine
Run targeted marketing campaigns
on autopilot to deliver the right
message to the right customer at
the right time
Connectivity and Integrations
Streamline your operations with
third-party integrations, including
POS, e-commerce, online ordering,
and more
ComoSense
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Why Choose
ComoSense?
Complete toolset provides
you with everything you need to
gather useful insights, boost
customer loyalty, and maximize
business growth—all in one place
ComoSense
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Business Proposal
Cutting-edge technology
offers you an advanced
cloud-based customer
management solution that evolves
with your business
Flexible and modular
platform is tailored to your
business’ needs and offers an
ever-growing suite of innovative
features and capabilities
Dedicated success manager
sets it all up and provides ongoing
support, success tools, and
business reports
Turnkey solution makes it
easy to set up and manage all of
your locations and customer data
from one dashboard
Proven results show that
our clients are enjoying a greater
return on investment and
significantly increasing their
revenue
Higher average purchase
for members vs. non
members
Increase in numbers of
customer purchases
every month
of members return
every month
The ComoSense platform is designed to work effortlessly with your POS, so
there’s no extra hardware or software required. With ComoSense inside your
POS, you’ll be able to:
ComoSense
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Business-Customer Flow
How It Works
ComoSense
Inside Your POS
Deliver a seamless customer experience
Personalize your customer relationships
Gain actionable business insights
Control your data and locations from your HQ
Increase total sales
Once customers download your app and join
your loyalty program, they can be identified
via phone number, personal ID, QR code, or a
4-digit member code. Each member will be
able to redeem points or gifts and make
mobile payments using a stored credit card,
accumulated budget, or gift cards. With all the
information about the member right at your
fingertips, you will have opportunities to
upsell and increase customer spending.
Once a purchase is made, the POS transmits
the member’s identification and transaction
details (shopping cart, purchase total, etc.) to
the Como cloud automatically.
Then, you will be able to engage with your customers
and bring them back by running automated
campaigns based on their profiles and purchasing
behavior.
All of your business’ data—including location
information and customer purchase details down to
the item—is accessible from your management
console. You’ll be able to generate detailed reports,
view customer analytics in real time, and gain
valuable insights to help you make profitable
business decisions.
How It Works
Seamless Customer Experience at the POS
ComoSense
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At the POS
Member
Identification
· Phone number
· Personal ID
· 4-digit code
· QR code
Add Items
to Cart
Member’s items are
added to POS
Redeem Club
Benefits
Personalized benefits
automatically applied
Checkout
Purchase details
are sent to
Como
Automations
Push notification
Punch a card
Send points
Actionable
Data & BI
Filtering
Segmentation
Tagging
Reports
Member Details
Displayed
· Name
· Point balance
· Available gifts
· Member tags
· More
Redeem Personal
Gifts
· Choose from POS display
· Enter code to POS
Payment
· Mobile wallet: points,
mobile payment, gift card
· Cash
· Credit card
In the Como Cloud
ComoSense
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Getting
Started
ComoSense
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The ideal customer management solution for
any type of business, ComoSense is tailored to
your chain’s specific needs. Our extensive
array of features and capabilities is growing all
the time to provide you with the most
cutting-edge cloud-based toolset.
Your dedicated success manager will customize
your solution and guide you every step of the
way—from creating your branded mobile app
and launching your loyalty program, to setting
up your automated campaigns and providing
you with detailed reports, best practices,
marketing tools, and more.
Pricing Model and Features
Our pricing model is designed to make it
affordable for chains of all sizes to get started
with ComoSense. Please refer to the attached
pricing table for more information.
To see our full list of features, please click here.
DISCLAIMER: Our Business Proposal is submitted solely to you, shall be valid for 30 days from the date sent to you, and is subject to a binding
written agreement between you and Como within this timeframe, in the form provided to you by Como. The terms of this Business Proposal are
confidential and guaranteed for this 30-day period only. Como is not committed to enter such agreement or otherwise, and may cancel this
Business Proposal at any time by notifying you. Only a written agreement signed by both Como and you will be binding.
Join Us
Join our global network of retailers and restaurant chains maximizing their
customer relationships to fuel significant business growth. If you’re ready to
take your business to the next level with the essential cloud-based solution for
customer management, please sign the attached agreement. We will contact
you in a few days to arrange a meeting and answer any questions you may
have.
Supporting Materials
For real examples of how businesses have used the ComoSense solution to drive repeat business and boost
their bottom line, see our infographics and one of our latest success stories.
To learn more about the ComoSense solution, please refer to our presentation and brochure.
Contact Us
comosense@como.com
www.como.com