CM Magazine June 25

CM Magazine is a publication for case managers

JUNE 2025

CASE MANAGEMENT

MAGAZINE

CM

Exploring the support

that case managers

can provide to clients

experiencing phantom

limb pain

Phantom

Limb Pain

PRODUCTS | CASE STUDIES | TRAINING COURSES

11

Welcome

his issue we are excited to share that the CMSUK

Awards 2025 will be taking place in September at a

new venue in London! These incredible Awards are

going from strength to strength and this year they will

be an even bigger celebration of the case management

community.

We are also excited to be sharing the news that CMSUK

have launched their first ever Doctoral Studentship in partnership with

University of Derby. This fully funded MPhil/PhD opportunity offers

a rare chance to shape the future of case management practice and

research, you can find out more on page 22.

Retraining Pain share a fascinating and informative article on phantom

limb pain, creative therapy organisation Chroma share one client’s

incredibly powerful story of recovery, and Carole Chantler, Chair of

IRCM, shares an update on the developments happening with the newly

opened register.

If you would like to share an article within CM Magazine, please don’t

hesitate to get in touch by emailing Ros@CaseManagementUK.co.uk.

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Case Management Magazine (CM Magazine) is published by All Angles Media Limited. The views expressed in CM Magazine are not necessarily

the views of the editor or the publisher. Reproduction in part or in whole is strictly prohibited without the explicit written consent of the publisher.

Copyright 2025 © All Angles Media Ltd. All Rights Reserved.

Ros

Editor

CASEMANAGEMENTUK.CO.UK

Contributors

Dr Romy Sherlock

Sally Watson

Carole Chantler

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7/1/2025 11:19 am

7/1/2025 11:19 am

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CMSUK AWARDS 2025

Everything you need to know about this

year’s CMSUK Awards

PHANTOM LIMB PAIN

Understanding and supporting clients

who are experiencing phantom limb pain

POWERFUL MELODIES

Sally Watson, senior therapist at Chroma,

shares an incredible story of one

patient’s journey of recovery, and how

music helped her on her way

CMSUK DOCTORAL STUDENTSHIP

CMSUK announce their first ever

Doctoral Studentship, in partnership

with University if Derby

07

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22

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26

39

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CASEMANAGEMENTUK.CO.UK

Contents

PRODUCTS

A look at the equipment that exists to

empower the lives of disabled people

DAILY LIVING AIDS

The small products that make a big

difference

IRCM UPDATE

Carole Chantler, Chair of IRCM, gives us

an update on the latest developments

ACCESSIBLE BREAKS

Searching for a fully accessible holiday

can be a very difficult task, we highlight

some stylish, accessible lodges in

Lincolnshire

PAEDIATRIC PRODUCTS

Highlighting the products that exist to

empower your younger clients

DATES FOR YOUR DIARY

Courses and events to further your

learning and education

13

26

CASEMANAGEMENTUK.CO.UK

CMSUK AWARDS

When: 19th Sept 2025

Time: 12pm – 5pm

Where: Royal Garden Hotel, Kensington, W8 4PT

2025

AWARDS

ADVERSITY INTO ACHIEVEMENT

IMAGES BLATCHFORD

New Venue

This year, the CMSUK Awards 2025 will

be held at the stunning Royal Garden

Hotel in Kensington, a luxurious and

sophisticated venue that perfectly complements

the prestige of this growing event. Situated

in the heart of one of London’s most iconic

areas, the hotel offers a refined setting with

exceptional service, making it the ideal location

to celebrate the achievements of case managers

and industry leaders. The Royal Garden Hotel’s

spacious, elegant event spaces will comfortably

accommodate the expanding guest list,

ensuring an unforgettable experience.

Keynote Speaker

The keynote speaker for this year’s Awards

ceremony is Darren Edwards, the world’s

leading adaptive adventurer, record-breaking

explorer and inspirational speaker.

The CMSUK Awards 2025 return with an exciting change of venue, an

incredible keynote speaker and an engaging theme that will be sure to see

some incredible award winners this year.

This year’s theme of Adversity into Achievement will celebrate the invaluable work that

case managers and industry leaders do in a constantly changing and ever-evolving

profession. The CMSUK Awards celebration lunch is the perfect way to honour the

consistent, innovative and person-centred work that case managers undertake with

every case they work on, and this year the new venue will be even bigger!

CASEMANAGEMENTUK.CO.UK

CMSUK AWARDS

Darren is world-renowned for shattering

perceptions of what disabled people can

achieve. From pushing the boundaries of

endurance by becoming the first disabled

person to complete seven marathons in seven

days across seven continents in a wheelchair,

to leading ground-breaking expeditions, such

as kayaking the length of Great Britain and

sit-skiing across Antarctica to the South Pole,

Darren’s accomplishments are nothing short of

awe-inspiring.

Speaking with unmatched authority and

authenticity, he shares how to conquer fear

and thrive in the face of challenges. With a

natural gift for storytelling, Darren captivates

audiences by blending inspiration with practical

insights, offering real-world solutions to even

the most daunting obstacles - all grounded in

his extraordinary personal journey.

New Beginnings

This year also marks a change at CMSUK as Sue

Ford will be officially stepping down as Chair

of CMSUK in November 2025, following four

years serving as Chair of CMSUK and 11 years

on the Board of Directors.

Rhiannon Stokes will be stepping in to take up

the role as newly appointed Chair of CMSUK,

and Rhiannon will be hosting the Awards this

year. Rhiannon has over 30 years’ experience as

an occupational therapist and is the founder of

Stoke Case Management, as well as serving as

the Head of Membership Committee at CMSUK.

Over the course of my working life I have always

considered myself extremely lucky to have had job

roles that I have genuinely loved, and none more

so than case management. It is true to say that

CMSUK has been hugely influential in developing

and sustaining my passion for case management,

and I have now served 11 wonderful years on the

Board of Directors, and acted as Chair for the last

four of those years.

All good things must come to an end however,

and this autumn I will be stepping down as Chair

of CMSUK and taking early retirement. I am very

excited to be embracing onward adventures, but

as with all notable milestones of life, my retirement

plans have made me reflect, comparing my past

ambitions with my actual achievements.

A MESSAGE

FROM SUE FORD

When I first volunteered to get involved in CMSUK

I confess my motivation was almost entirely selfish.

I wanted to understand this new community I had

joined; I wanted access to the latest news, top class

training and of course, the essential networking

experience. It wasn’t long though before I realised

that CMSUK was so much more than this. Together

with the other membership organisations, I could

see that CMSUK was striving to establish case

management as a profession in its own right, and

by doing that, protecting the public and pushing

up standards of practice.

I was all the more impressed with this having

initially struggled with my move from public sector

roles to the strange world of private enterprise and

commercial awareness. I could not comprehend

how people from different organisations that

were essentially in competition with each other,

would be able to work together “for the greater

good”. But this is exactly what I found at CMSUK;

people willing to give generously of their time and

expertise to improve case management everywhere,

regardless of where people worked or what client

groups they supported.

And so began my sense of pride and passion

for the work of CMSUK that remains with me to

this day. It is incredible that a charity, run mainly

by volunteers, has been able to deliver such a

vast range of the highest quality training, events

and professional support, consistently over so

many years. During my time on the Board, I have

watched the profession of case management

mature, and have played an active role in that

development through being part of CMSUK. Now

for the first time in 2025, case managers have

It is incredible that a charity, run

mainly by volunteers, has been

able to deliver such a vast range

of the highest quality training,

events and professional support,

consistently over so many years”

10

CASEMANAGEMENTUK.CO.UK

CMSUK AWARDS

their own professional register, a truly remarkable

achievement, and I have been very lucky to be

involved at such a critical time in the profession’s

history.

Obviously, it hasn’t all been easy. There have been

difficult times, none more so than the challenges

posed by lockdown during the pandemic. For those

of us on the Board at the time, trying to maintain

vital input for our clients in our “day jobs”, support

our colleagues and employees, and then continue

the “voluntary” work for CMSUK, it really was a

constant struggle. I was amazed at the resilience

shown and shared through the case manager

community. Events were transferred online with

astonishing creativity and flair, people found new

ways to work, to support each other, and to share

newfound skills and expertise.

So, hard though it was, CMSUK survived those

times, and over the years since, I like to think

we have grown stronger and more cohesive as

a community. To celebrate this, when CMSUK

published its “Shared Values” in 2022, we wanted

to be clear that we aspire to be truly inclusive,

friendly and welcoming as a Society of Case

Managers. We revised our Articles of Association

to ensure that member benefits and eligibility

to join the Board were widened to include the

countless people who may not actually be case

managers, but who provide essential support to

the work of case managers, such as assistants,

HR, finance, accounts, managers, receptionists,

and so on. We are committed to championing

the work of all the team players who contribute

to excellent case management support, whatever

practice setting or client group. I feel strongly that

the CMSUK membership is primarily a community

that is richer and stronger when it works together.

One of my absolute favourite responsibilities as

Chair has been to introduce the CMSUK Annual

Awards. Rare are the moments in the mad rush of

our busy work lives, when we are able to sit back

and truly consider what amazing work is done every

single day within the case management world.

The Annual Awards offer that precious time. I am

so proud of the expansion of the Awards to offer

different perspectives, wider eligibility, a greater

opportunity to appreciate all the work that can make

such an incredible difference to our clients’ lives.

This year, the joy of opening the Awards goes to

Rhiannon Stokes, the incoming Chair of CMSUK.

I am absolutely delighted that Rhi has accepted

the role of Chair as I step down. Her obvious

passion for excellent case management permeates

everything she does, and she has the energy

and vision to drive the organisation onwards and

upwards in every way.

CMSUK has always helped me feel connected, part

of something bigger and more important than the

day-to-day. I will always be grateful for that sense

of belonging and for the friendships and support

that I found within the CMSUK family. I know that

Rhi and the rest of the Directors want to make sure

all CMSUK members feel connected, to CMSUK

and to each other. I have complete confidence that

their vision and commitment will guide them well

and ensure a great future both for the organisation

and for the wider case management world. I truly

wish them every success.

A MESSAGE FROM

RHIANNON STOKES

It’s an honour and a privilege to take on the role

of Chair of CMSUK. As someone who has worked

as an occupational therapist for over 30 years, and

as the founder of Stokes Case Management, I’ve

had the opportunity to witness the evolution of our

field and the growing recognition of the complex,

impactful work that case managers do every day.

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