FEBRUARY 2025
CASE MANAGEMENT
MAGAZINE
CM
Looking ahead to the CMSUK
Conference and exploring
the importance of restoring
identity following injury
Identity
Journey
The
07
Welcome
his issue we are getting geared up for the CMSUK
Conference taking place on 27-28 March, exploring
the theme of ‘The Identity Journey’ and showcasing
the incredible speakers who will be delivering at the
Conference. Each speaker has a unique story to share and
their thought-provoking talks will explore a wide variety of
themes around identity and rehabilitation.
The Occupational Therapy Service are the headline sponsor for the
Conference, so we caught up with clinical director Lucy Leonard, to
find out more about what the theme this year means to them as an
organisation.
We also share the results of a recent workshop that was facilitated by
CMSUK to explore research priorities within the case management
community. The outcomes from this collaborative workshop have
formed the basis of CMSUK’s top 10 research priorities going forward.
You can read more on page 28.
We also highlight the Wheelchair Skills College, run by wheelchair-
user and Churchill Fellow Pete Donnelly, who provides training for
new wheelchair users, helping to teach important handling skills that
will empower wheelchair users to lead their lives confidently.
You will also find product highlights, case studies and training courses
available. Please don’t hesitate to get in touch if you would like to
highlight your work within the case management community by
emailing Ros@CaseManagementUK.co.uk.
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Ros
Editor
CASEMANAGEMENTUK.CO.UK
Contributors
Lucy Leonard
Pete Donnelly
Andrew Jenkins
Phyllida Swift
Teresa Clark
Dr Joanna Fletcher-Smith
Professor Andrew Bateman
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IMMERSE YOURSELF IN THE
THEME OF IDENTITY
We speak to Lucy Leonard, clinical
director at The Occupational Therapy
Service, and headline sponsor of the
CMSUK Conference 2025
CMSUK CONFERENCE 2025
Discover more about the keynote
speakers, breakout sessions and panel
discussions that will be happening across
this two-day event
WHEELCHAIR SKILLS COLLEGE
Pete Donnelly runs the Wheelchair Skills
College, teaching people the skills they
need to feel confident in their wheelchair
DAILY LIVING AIDS
The small products that make a big
difference
PRODUCTS
A look at the equipment that exists to
empower the lives of disabled people
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28
27
33
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38
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CASEMANAGEMENTUK.CO.UK
Contents
REBOTICS TECHNOLOGY
Discover some of the revolutionary and
innovative products that will be on show
at the CMSUK Conference
TOP 10 RESEARCH PRIORITIES
We take a look at the collaborative
workshop that took place to pin down the
top research priorities for CMSUK going
forward
FREE MUSIC THERAPY WEBINAR
Chiltern Music Therapy are offering an
exclusive music therapy webinar for case
managers, find out how to sign up for
free
PAEDIATRIC PRODUCTS
Highlighting the products that exist to
empower your younger clients
TEENAGER RECEIVES
REVOLUTIONARY POWERCHAIR
David Dee shares how the iBOT PMD
has transformed his everyday life
DATES FOR YOUR DIARY
Courses and events to further your
learning and education
34
11
OCCUPATIONAL THERAPY
The Occupational Therapy Service
are the proud headline sponsors of
the CMSUK Conference this year. We
caught up with clinical director, Lucy
Leonard, to find out why this theme
resonates with The Occupational
Therapy Service, and what she
believes case managers will take
away from this year’s conference
Immerse
Yourself in
the Teme
of Identity
CASEMANAGEMENTUK.CO.UK
CAN YOU PLEASE TELL US A BIT
ABOUT THE OCCUPATIONAL SERVICE
AND YOUR ROLE…
I am an occupational therapist first and foremost,
and I am the clinical director at The Occupational
Therapy Service.
We are a company run by three occupational
therapy directors, and we have over 75 years of
experience between us. We have 130 associate
occupational therapists across the UK, and we
work closely with case managers, providing
occupational therapy assessments, interventions,
and rehabilitation for their clients.
Our associate occupational therapists have a
range of specialities, including hand therapy,
neurological rehabilitation, orthopaedics,
paediatrics, spinal injury vocational rehab – a
whole range.
We provide rehabilitation programmes for people
and work within multidisciplinary teams: case
managers, physiotherapists, neuropsychologists,
speech and language therapists and more.
We employ three clinical coordinators who are
all occupational therapists. They deal with the
enquiries and referrals that come into the office, we
fully understand a client’s clinical needs, and can
match them with the right occupational therapist,
in the right geographical area. We have recently
taken on a Clinical Lead (Claire Lowther) to support
the office team, an occupational of 25 years with
a huge range of experience across all sectors and
Claire has been a case manager herself.
The feedback we get is that we are known for
being friendly, supportive, and responsive, and
OCCUPATIONAL THERAPY
more and more case managers are choosing to
work with us.
As well as undertaking clinical work, we provide
training, work with several charities, support
NHS organisations, local authorities, and we also
provide consultancy for manufacturers, retailers
and distributors of equipment and adaptations
relevant to occupational therapy. So, we have a
very broad scope of occupational therapy across
the business.
HOW DOES ‘THE IDENTITY JOURNEY’
THEME RESONATE WITH YOUR
WORK?
A person’s identity is a core principle of
occupational therapy, because occupational
therapists focus on enabling people to return to
meaningful activities that are based on their values,
their preferences and their cultural backgrounds.
In order to do that, we make sure our occupational
therapists conduct a holistic assessment to gather
information on the person’s cultural, social, spiritual
and occupational history, as well as their past
experience and how that has shaped their life. This
forms the goals that we set for them to achieve in
their rehabilitation.
A thorough assessment enables us to set goals that
reflect a person’s identity and their aspirations.
As occupational therapists, we recognise that
rehabilitation isn’t just about the physical recovery,
but about restoring people’s roles in life and their
routines - that might be a role as a mum, as an
employee, as a partner, a friend, a church-goer,
an artist, a horse rider - the things that are really
important to people. Occupational therapists can
set goals, and help people to restore their identity
after injury.
HOW IMPORTANT IS IT FOR
SOMEONE TO RECLAIM THEIR
IDENTITY?
I think it’s incredibly important for people to
restore their identity as close to pre-injury levels as
possible. People want to have choices and exert
influence over their lives and their environment,
people aren’t passive recipients of external forces
or social structures, we want them to be active
participants in their rehabilitation. We want them
LUCY LEONARD
CASEMANAGEMENTUK.CO.UK
People aren’t passive
recipients of external forces
or social structures, we want
them to be active participants
in their rehabilitation”
to shape their own experience and outcomes, and
that is where occupational therapy will support
somebody and work in partnership with them.
It’s about giving people autonomy – the ability
to make decisions for themselves without being
influenced by external constraints, and thinking
outside the box when they are setting their goals,
because clients might not appreciate what they are
able to achieve.
We also help people to reflect on themselves, to
evaluate their own beliefs, their circumstances,
to help them make informed choices. It’s about
influencing their own lives and their environment at
home, and making choices about what they do in
everyday life.
WHAT DO YOU THINK CASE
MANAGERS WILL TAKE AWAY THE
CONFERENCE?
I think the main thing is the quality of the speakers,
and the broad range of people who are going
to be delivering presentations over the two days.
There are going to be lots of lived experiences
shared which is crucial to understand our client’s
journey, as well breakout sessions, to allow people
to get fully immersed in learning about identity,
and that theme is going to run right through the
two days.
I think it’s important to go with an open mind, and
to listen and learn. And to learn from each other as
well, because there are going to be so many case
managers there who have such a lot of experience
to share from their practice.
Also, there many exhibitors who will be keen to
speak to the case managers to understand what
they need to support their clients and enhance their
multidisciplinary team – if they interact with lots
of exhibitors, they will be able to get the full range
of understanding of what’s out there to support
rehabilitation and improve outcomes.
The Occupational Therapy Service will be there
over the two days, and we are looking forward to
speaking with case managers, solicitors and other
colleagues, so we invite everyone to come and
see us on our stand so we can discuss how The
Occupational Therapy Service can work together
with you.
THE OCCUPATIONAL
THERAPY SERVICE
IDENTITY
Identity is at the heart of what we do as
occupational therapists, it is what we help
our clients rediscover, redefine and embrace
after an injury. But what about our identity as
a company? For years The OT Service has
been our trusted name, representing quality
rehabilitation for those recovering from
injury. But as we’ve grown, we’ve realised
our name should reflect not only what we
do, but the heart of our mission. From now
on, we proudly reintroduce ourselves as The
Occupational Therapy Service - a name that
emphasises the full scope of who we are. The
word ‘occupational’ highlights the holistic,
person-centred focus of our work - restoring
purpose, meaning and identity for those we
serve. Whilst our name has evolved, our
mission remains unchanged: to provide the
highest quality rehabilitation services to every
individual we work with and continue to
inspire meaningful change in their lives.
Find out more here
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