TRUST
EARNED
2023 IMPACT REPORT
“SUPPORTING OUR COMMUNITIES, PRIORITIZING SUSTAINABILITY,
AND GOVERNING WITH TRANSPARENCY AND FAIRNESS HAVE BEEN A PART OF TRUSTMARK SINCE OUR
FIRST DAY OF BUSINESS IN 1889. OUR COMMITMENT TO BE A TRUSTED PARTNER FOR OUR SHARE-
HOLDERS, OUR CUSTOMERS, AND OUR COMMUNITIES IS REFLECTED IN OUR VALUES AND IN THE WAY
WE CONDUCT BUSINESS EVERY DAY.” — Duane A. Dewey, Trustmark CEO
Duane A. Dewey, CEO
Above:
Trustmark funded
a mobile unit for the
Mississippi Aquarium
in Motion project, which
brings fun-filled
educational programs
to classrooms, libraries,
and community
centers statewide.
Trustmark’s high
standards as a
community partner
and respected
business leader build
shareholder value
and strengthen
the communities in
which Trustmark
operates.
5,900
Associate
Volunteer
Hours
$33
MILLION
Invested in Affordable
Housing and Community
Development Initiatives
$116
MILLION
Community
Development
Loans
Small Business
and Small
Farm Loans
$424
MILLION
$453
MILLION
Mortgage Loans
to Low- to Moderate-
Income Borrowers
Students in
Trustmark’s Financial
Scholars Program
4,500
Community
IMPACT
in 2023
$4
MILLION
Community Contributions
Arts and Culture
Community
Economic Development
Education
Health and Social Services
Trustmark partnered with the American Red Cross
during tornado relief efforts, filling thousands
of Easter eggs for children impacted by storms.
EARNED ENVIRONMENTAL TRUST
LIGHTBULB
MOMENTS
Trustmark continued
an ongoing initiative
to convert its facilities
systemwide to energy-
efÏcient LED lighting.
Invested in
LED Lighting
$230,000
Kilowatt Hours Saved
Enough to Power
57 Average-Sized
Homes for One Year
608,787
12
Facilities
Converted to
LED Lighting
REDUCING THE
PAPER TRAIL
Trustmark hosts
community shredding
and recycling events
that conserve trees
and other natural
resources.
Estimated Pounds
of Paper Shredded
1.26
MILLION
Kilowatts of
Energy Saved
2.53
MILLION
Gallons of
Water Saved
4.44
MILLION
Trees Saved
10,847
Gallons of Oil Saved
241,167
Cubic Yards
of Landfill
Space Saved
1,904
HOPE YOU CAN BANK ON
Trustmark partners with community organizations
throughout its service areas to strengthen the financial
security of individuals and families. One of these partners
is Operation HOPE, a nonprofit financial counseling
organization that offers free services to low- to moderate-
income community members.
Operation HOPE Inside programs in Jackson, Mississippi;
Memphis, Tennessee; and Montgomery, Alabama, feature
a dedicated financial wellness coach on-site in select
Trustmark locations to help community members build
financial skills.
*Based
on a
sample
size of
431
Financial Empowerment
Services Provided
5,330
Banking
Referrals
664
Of Clients Increased
Credit Scores
68%
Of Clients
Reduced Debt
42%
Of Clients
Increased Saving
63%
Average FICO
Score Change*
+17
TRUSTMARK’S OPERATION HOPE INSIDE 2023 IMPACT
$39,964
Average
Household
Income
91%
Black or
African
American
TRUSTMARK’S
OPERATION
HOPE INSIDE
CLIENTS
82%
Female
1,166
Unique
Clients
602
Average
FICO
Score
TRUSTMARK’S WORKFORCE
Trustmark’s associates make up a diverse workforce
that reflects the communities Trustmark serves.
GOVERNANCE AND OVERSIGHT
Trustmark has a long-standing legacy of operating
under sound, fair governance principles. For details
on Trustmark’s governance and operating standards,
visit trustmark.com.
“Trustmark’s values are reflected in our
support of activities that strengthen
our communities and meet the needs of
our customers and our neighbors. Those
values shape every product we offer,
every project we undertake, and every
strategic decision we make. Trustmark’s
135-year history as a trusted community
partner is a legacy our leaders, strategic
partners, and talented associates build
on every day.”
— Sherry Rainey, Director of Corporate Social Responsibility
and Community Development
FEMALE
71%
FEMALE
70%
FEMALE
80%
PEOPLE OF
COLOR
38%
PEOPLE OF
COLOR
48%
PEOPLE OF
COLOR
37%
2,802
DIVERSE
ASSOCIATES
504
NEW HIRES
IN 2023
746
PROMOTIONS
IN 2023
EARNED SOCIAL TRUST
EARNED TRUST IN GOVERNANCE
248 EAST CAPITOL STREET | JACKSON, MS 39201 | 601.208.5111 | TRUSTMARK.COM
Trustmark is a diversified financial services company with locations
in Alabama, Florida, Georgia, Mississippi, Tennessee, and Texas.